How Do I Receive my Boat? Do I have To Sign Upon Delivery?
We have secured a new partnership with a white glove delivery service that will ensure ZERO Damaged Kayaks, better customer service, as well as quicker shipping (7-12 business days. Delivery time may vary based on location). You will no longer be required to sign and inspect your kayak. But do not worry, this carrier has a 99.97% damage-free rate and they have assured us of this.
In the rare occasion damage has been detected, Eco Fishing Shop will take care of the replacement as long as the damage is reported within 2 hours of delivery and pictures of the damage are submitted via email.
If the damage is cosmetic and/or able to be repaired, such as dents or scratches, EFS will provide a repair kit. If you choose to replace a kayak with minor cosmetic damage instead, then you will be charged a 20% restocking fee and be responsible for the return shipping costs.
The Eco Fishing Shop definition of damage is when the kayak is delivered in a condition that compromises the hull and is confirmed with the vendor that would void the warranty.
For Wilderness Systems and Perception Kayaks
Some boats from both Wilderness Systems and Perception may be shipped directly from the vendor. Kayaks shipped directly from the vendor should be received within in 3-5 business days and still have a 98% damage-free rate. They will wrap your kayak in extra cardboard, put extra "fragile" and "no forklift" stickers on it, and do everything in our power to make sure it arrives safely. You will be required to fully inspect your kayak PRIOR to signing the delivery report. If there is major damage to the hull, you will need to immediately reach out to Confluence either by submitting a form online email: info@oceanbayboats.com
Please read your email closely to see if your kayak will be shipped from our warehouse or from the Vendor directly.