If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. 

• For in-stock kayak orders, cancellations must be made within 24 hours. Due to our shipping and protective wrapping processes, in-stock kayaks that are cancelled after 24 hours will be subject to a 10% cancellation fee.
• For kayak orders that are cancelled after the kayak has shipped, the customer will be responsible for the initial shipping cost, the cost of return shipping, and a 20% restocking fee.

All other items that are cancelled after shipping will follow our 30 Day Return Policy and will be subject to return shipping costs.

The following only applies to Pre-Ordered Products: We understand that when you Pre-Order an item there is a chance that you may find one locally sooner than your anticipated ship date. In the event that you would like to cancel your Pre-Ordered item order, we offer a completely Free First Cancellation. However, if you decide to re-order with us and cancel for the 2nd time, you will be charged a 10% cancellation fee.