Can you ship to a P.O. Box or an APO Address?
At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses. We apologize for the inconvenience.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact us at: info@oceanbayboats.com
How can I check my order status?
To be updated with the current status of your order, please email our customer service team at info@oceanbayboats.com with your order number and they will be able to assist you with any updates. Additionally, you can reach out to our chat support for any questions regarding your order.
Do you deliver to Alaska and Hawaii?
We are proud to ship kayaks to the great state of Alaska as well as Hawaii! For Alaska and Hawaii kayaks, there is an additional $650 charge to get it to your nearest port city, where you will pick up your kayak. We haven’t come across a delivery company that will deliver kayaks in Alaska or Hawaii to your door, but if you find one, please let us know we’d love to offer that service for you as well.
Current port cities we ship to are:
- Anchorage, AK
- Fairbanks, AK
- Honolulu, HI
- Hilo, HI
- Kona, HI
- Lihue, HI
- Wailuku, HI
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
How do I place an order?
First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.
You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".
Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.
If you would like to place an order by phone, give us a call at info@oceanbayboats.com
What is your cancellation policy?
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
- For in-stock kayak orders, cancellations must be made within 24 hours. Due to our shipping and protective wrapping processes, in-stock kayaks that are cancelled after 24 hours will be subject to a 10% cancellation fee.
- For kayak orders that are cancelled after the kayak has shipped, the customer will be responsible for the initial shipping cost, the cost of return shipping, and a 20% restocking fee.
All other items that are cancelled after shipping will follow our 30 Day Return Policy and will be subject to return shipping costs.
The following only applies to Pre-Ordered Products: We understand that when you Pre-Order an item there is a chance that you may find one locally sooner than your anticipated ship date. In the event that you would like to cancel your Pre-Ordered item order, we offer a completely Free First Cancellation. However, if you decide to re-order with us and cancel for the 2nd time, you will be charged a 10% cancellation fee.
What is your return policy?
Please see our Return Policy page for more information.
Can I pick up my kayak instead of having it shipped?
Another option we offer, which can be the quickest, is to pick up your kayak at either our warehouse in Miami, FL. (Native, Bonafide, Hobie, Jackson, Feelfree, and NuCanoe Kayaks can only be picked up by appointment)
All kayaks are stored at our warehouse in Miami, FL which means once your kayak is in stock, you can schedule a time to pick up your kayak at our warehouse during our business hours Mon- Fri 8 am-4 pm CST.
If you are closer to our Camdenton store and would like to pick up your kayak there, we can schedule to have your kayak taken to the store. Please allow up to 2 weeks for your kayak to be available at the storefront. Miami, FL warehouse open hours are Tues-Friday 9 am-6 pm CST & Sat 9am-2pm CST.
Can I expedite my shipping?
For shipping of kayaks, we provide you with the option to switch your shipping to expedited LTL via TWA Freights for $450. While we cannot guarantee this option to be damage-free, you will receive your kayak in 2-5 business days. We will wrap your kayak in extra cardboard, put extra "fragile" and "no forklift" stickers on it, and do everything in our power to make sure it arrives safely.
If you select the FedEx option, then you will be required to fully inspect your kayak PRIOR to signing the delivery report. Major damage to the hull, such as a structural crack or hole, will qualify for a replacement as long as the kayak is REFUSED by the consignee. In this case, reach out to info@oceanbayboats.com and we will begin the claim process. You will be shipped a new kayak as soon as possible, depending on availability.